Privacy Policy

Privacy Policy

Privacy Policy

Data identifiable with particular individuals of our customers and people associated with H.I.S. Global Travel Pte, Ltd. (hereafter referred to as "H.I.S."), namely personal data, is an important and indispensable asset for H.I.S. This valuable personal data are socially required to be kept confidential and to be handled accurately and securely. In order to meet this social requirement, H.I.S. appropriately protects personal data in accordance with the following basic policy based on the spirit of H.I.S. Corporate charters, observing the Personal Data Protection Law and other relevant laws and regulations in Japan.

Basic Code

  1. H.I.S. utilizes personal data within the scope of the intended use that is clearly communicated to customers. H.I.S. does not disclose or provide personal data provided by customers to any third parties, except when with the consent of the customer from whom the data was obtained, or when there is a legitimate reason.
  2. H.I.S. observes the Personal Data Protection Law and other relevant laws and regulations, policies and other codes prescribed by the governments of Japan. H.I.S. has internally established Personal Data Protection Management System, ensuring that all officers and employees recognize and comply with the laws and regulations and that the system is continuously improved and kept updated.
  3. In order to store and administer personal data properly and carefully and to prevent leakage, loss, or damage of it, H.I.S, strives to enforce safety procedures which are appropriate and rational from both technical and administrative aspects, and review them continuously. If there should occur any leakage, loss or damage of personal data, H.I.S. will immediately inform the person from whom the data was obtained to that effect and will take necessary and appropriate countermeasures and/or correcting measures.
  4. H.I.S. responds without delay to inquiries or request for disclosure of personal data by the person from whom the data was obtained.

Provision of Personal Data

H.I.S. provides personal data of a customer to transportation facilities, accommodation facilities or its operational agents to the extent necessary for arrangement and receipt of the travel service applied for by the customer.

H.I.S. will not disclose personal data of a customer to third parties without the consent of the customer from whom the data was obtained, except the following cases:

  1. When the customer has given a prior consent to the disclosure;
  2. When complying with the laws, regulations or ordinances;
  3. When disclosure is necessary for the protection of human life, human health or property and when it is difficult to obtain the consent of the person from whom the data was obtained;
  4. When it is particularly necessary for the enhancement of public health or promotion of sound growth of children and when it is difficult to obtain the consent of the person from whom the data was obtained;
  5. When provision of personal data is necessary when cooperating for a national institution, a local authority or an individual, an entity entrusted by the institution, or the authority in executing the operations prescribed by the laws and when it might impede the execution of the operations concerned to obtain the consent of the person from whom the data was obtained, or
  6. When consigning handling of personal data partially or wholly to a third party to the extent necessary for the achievement of particular purpose of the use.

Inquiries, disclosure, deletion or correction of personal data

When a customer makes inquiry or request to H.I.S. for disclosure, deletion, correction of his/ her personal data, or when a customer request H.I.S. to cease using or providing the data to a third party, H.I.S. responds to the inquiry or request within a reasonable period in accordance with the laws and the company codes and informs the result to the customer. In case H.I.S. cannot meet the request partially or wholly, H.I.S. explains the reason to the customer. For any inquiries regarding the handling of Personal Information, please contact us via our Inquiry Form below.
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Other matters

H.I.S. may from time to time revise " H.I.S. Privacy Policy " to administer the personal data of the customer more appropriately or to comply with the change of the related laws and regulations of Japan.