Terms and Conditions

Please read the following carefully before booking online. All customers must note and agree to abide by the terms and conditions of booking below.

  • The terms and conditions of the tour shall be arranged based on laws and regulations of the country (or city); our terms and conditions will not apply if there are any discrepancies.
  • Please confirm that your current passport is valid for the trip, check whether the country of your visit requires a visa on your responsibility and prepare yourself if necessary.

Terms of Use

Participation

For the benefit of everyone on the tour(s) H.I.S. Global Travel Pte, Ltd. (hereafter referred to as "H.I.S.") reserves the right to accept or reject any person as a tour participant, and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.

Pricing

Prices are subject to change without prior notice, and may vary depending on availability.

Payment

All services/tours/activities/tickets must be prepaid at the time of booking by credit card. If paying for the tour/activity with a credit card, Customer is hereby stating that Customer is the authorized cardholder or that Customer has been authorized by the cardholder to use the credit card. In the event the credit card is dishonored, rejected, or later contested for any reason, Customer agrees to pay the amount indicated on the order form to H.I.S..

Revision of Contents of Services

H.I.S. may at any time cancel the tour or revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, suspension of services rendered by transport, accommodation, or service provider facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond H.I.S. control. H.I.S. reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, H.I.S. must explain in a timely manner its inability to function according to the itinerary under the circumstances. However, said explanation may be made after revisions are made when conditions demand.

VERY IMPORTANT: It is Customer's responsibility to ensure that everyone in the Customer's party is in the correct pick-up location at the correct time. There will be no refund, for any reason, for a "no show" on the day of the tour.

About our tour/activities

Tours/activities on this site are provided and operated by H.I.S. and other third party suppliers. All photos used in this website are indicative only, and the actual views and/or stop-off points on certain tours may vary depending on external circumstances. Please note tour routes and times shown on this website are subject to change based on weather conditions, traffic incidents, and/or other unexpected circumstances.

Booking Conditions

No refund will be made after the scheduled date or time of departure. Missed departures shall be treated as cancellations. We cannot be responsible for failure of public transport or traffic delays, which may prevent you from taking the tour/activities.

Cancellations/Changes

Cancellation/Change policies may vary depending on the tour type of reservation you've made. Please check our cancellation and change policy of each tour carefully. If you need to cancel or change your reservation, please contact us via our Inquiry Form below.

Disclaimer

Customers, acknowledge by their acceptance, that H.I.S., its agents and suppliers, in making arrangements for food, beverage, accommodations, tours, transportation or any service in connection with the itineraries of individual tour customers shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours. H.I.S., its affiliates, tour operators and agents assume no responsibility for any sickness, theft, labor disputes, breakdowns, road closures, requests of Park or government agencies, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. H.I.S. reserves the right to cancel, change or substitute any service and to decline to accept or continue to accommodate any tour members at any time for any reason including, without limitation, insufficient number of participants. Tour Carriers and operators shall not be liable for any inconvenience, loss or damage, injury, accident, delay or irregularity which may be the result of defect or through the acts or omissions of any person or company performing or rendering the services. These firms are not responsible for any changes or increased costs incurred by passengers as a result of the cancellation of services due to be provided by its agents or suppliers for any reason including, without limitation, insufficient number of participants. Suppliers are independent contractors who are not agents of H.I.S. or its Affiliates. Products are provided subject to the terms of applicable tariffs, rules and regulations. In issuing the Voucher, H.I.S. acts solely as the agent of the Supplier. Supplier and H.I.S. assume no responsibility for delays caused by accidents, breakdown, weather, conditions of trails, roads, bays, oceans, rivers, airspace and any other conditions beyond control of Supplier, in addition to insufficient numbers of passengers. All travel documents and vouchers are issued subject to these terms and conditions by H.I.S., its agents and suppliers.

Liability of H.I.S. and Exemptions

H.I.S. shall not compensate for damages incurred by clients as stipulated in provisions if any of the following reasons apply:
Natural disasters, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes. Accidents during transportation or accommodations, damage by fire. Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes. Orders of either city, state, county, or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes. Accidents occurring during the client’s free activities. Food poisoning. Theft. Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and-or shortened stays at destinations owing to such causes.

Cancellation Policy

Please refer to each product page for the cancellation policy.